Terms of
Service

1. Acceptance

By purchasing services from Cinder Labs, you agree to these terms. If you do not agree, do not purchase or use our services.

2. Services

Cinder Labs builds and hosts custom static websites for small businesses. The active subscription includes:

• Website hosting and SSL certificate
• Security and uptime monitoring
• Unlimited content updates (text, images, business info)
• 1–2 design revisions within the first 30 days

Additional features (contact forms, booking integrations, third-party tools) are available for an additional fee and are not included in the base subscription.

3. Fees and Payment

• Setup fee: $299, charged once at the time of purchase. Covers site design and build.
• Monthly subscription: $149/month, billed monthly starting at purchase. Covers hosting, monitoring, and ongoing content updates.

All payments are processed by Stripe. By purchasing, you agree to Stripe's terms of service.

4. Cancellation

You may cancel your subscription at any time by contacting cinderlabsco@gmail.com. Cancellation takes effect at the end of the current billing period. We do not prorate partial months.

Upon cancellation, your site will remain live through the end of the paid period, then be taken offline.

5. Refunds

The $299 setup fee is non-refundable once work has begun on your site.

Monthly subscription charges are non-refundable for the current billing period, but you will not be charged after cancellation.

If you believe a charge was made in error, contact us within 30 days and we will review it.

6. Content and Ownership

You retain ownership of all content you provide (text, photos, logos, business information). Upon cancellation, you may request a copy of that content and we will make reasonable efforts to provide it.

The site's code, design, and technical implementation are proprietary to Cinder Labs and are not transferred or licensed to you as part of the subscription.

You are responsible for ensuring that content you provide does not infringe on any third-party rights.

7. Acceptable Use

You may not use Cinder Labs services for any unlawful purpose, to distribute malware, to publish defamatory or harassing content, or for any activity that could harm Cinder Labs or third parties.

We reserve the right to suspend or terminate service for violations of this section.

8. Uptime and Service Availability

We target high availability but do not guarantee 100% uptime. Scheduled maintenance, third-party outages (Cloudflare, DNS providers), and events outside our control may cause temporary unavailability. We will make reasonable efforts to restore service promptly.

9. Limitation of Liability

To the maximum extent permitted by law, Cinder Labs will not be liable for any indirect, incidental, or consequential damages arising from use of our services, including lost revenue, lost customers, or data loss.

Our total liability for any claim arising under these terms is limited to the amount you paid us in the 30 days preceding the claim.

10. Dispute Resolution

If you have a dispute with Cinder Labs, contact us first at cinderlabsco@gmail.com. We will make a good-faith effort to resolve it informally within 14 days. If we cannot reach a resolution, either party may bring a claim in small claims court in Deschutes County, Oregon.

11. Governing Law

These terms are governed by the laws of the State of Oregon. Any legal action not resolved through the process above shall be brought in the state or federal courts located in Deschutes County, Oregon.

12. Changes to These Terms

We may update these terms from time to time. If changes are material, we will notify you by email at least 14 days before they take effect. Continued use of our services after that date constitutes acceptance of the updated terms.

13. Contact

Spenser Lea d/b/a Cinder Labs
cinderlabsco@gmail.com
Bend, OR